General Information
Organizer
Organizer: Bosnia and Herzegovina Futures Foundation (Fondacija budućnosti u BiH)
(hereafter: “the Foundation” or “the Organizer”)
Address: Titova 197, Tuzla 75000, Bosnia and Herzegovina
ID/Tax No.: 4210345760007
Registered at the Registry of Foundations maintained by the Ministry of Justice of Bosnia and Herzegovina,
under the number RF: 174 Book II of the Register as of August 13, 2018
General Contact
fls@bhfuturesfoundation.org
Technical Support
fls@bhfuturesfoundation.org
Payment Information
Credit Card Purchase Security Statement - For Transactions Made Using Monri
Confidentiality of your information is protected and secured by using TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for the prevention of unauthorized access during data transfer.
This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.
Purchase Terms and Conditions
These conditions apply to the process of payment, product delivery, as well as complaints regarding purchased products. The Foundation is the Merchant, while the individual purchasing tickets is referred to as the Customer (hereafter: “the Customer”).
Ordering and the Process of Payment
Customers may purchase tickets for the Futures Leaders Summit 2025 event via the tickets page (fls.ba/tickets).
All prices are in BAM, without VAT, as the Organizer is not VAT liable.
All payments are processed in BAM currency. Your credit card will be charged in accordance with the official exchange rate of the local National bank. Conversion into your local currency will be handled by your credit card provider, which may result in minor differences from the price displayed on our website.
As a part of promotion for the event, the organizer will offer discounted tickets throughout the year:
- Super Early Bird Regular Ticket - 120 BAM - until 22.08.2025
- Early Bird Regular Ticket - 150 BAM - until 11.11.2025
- Regular Ticket - 220 BAM - until 19.12.2025
All Regular Tickets include the same benefits. The Organizer reserves the right to change ticket periods and/or prices at its sole discretion. Customers may purchase any number of tickets at any time during the year.
At checkout, the Customer is required to enter payer information (full name, email, address, phone number, city, country, and zip code).
Once these steps are completed, the Customer may choose one of the payment methods provided (PayPal or Monri) to finalize the order.
After successful payment, the Customer will receive a confirmation email containing a payment summary. At this point, the Customer is considered to have ordered and paid for the product.
To generate an invoice, the Customer needs to initiate a custom request by contacting office@bhfuturesfoundation.org and specifying invoicing needs. The invoice will include product description, price, payment method, and transaction date, and serves as a formal record of the transaction.
Product Delivery
Upon completion of the payment process, the Customer will receive a confirmation email containing the number of ticket codes purchased, along with instructions on the official registration (redeem) process for the event.
Successful delivery of this email constitutes delivery of the product. Each ticket code recipient must complete the official registration via the registration page (fls.ba/redeem-ticket).
Complaints
Any complaints regarding the product or payment process should be submitted via the contact form at www.fls.ba.
Written responses will be provided within seven (7) working days.
Refund Policy
Refunds are available within 30 days of purchase, provided that the ticket has not been redeemed, the event has not been attended, and the event date has not passed. Once any of these conditions occur, the right to a refund is irrevocably waived.
Refund requests should be submitted to office@bhfuturesfoundation.org. If approved, refunds will be processed within 30 business days and credited to the Customer’s original payment method.
Ticket Donations
Plain English summary: When you donate, you are not buying a ticket for yourself. Instead, you are funding a ticket for a student from Bosnia and Herzegovina. Donations are non-refundable.
Nature of the Donation
By donating through our platform, you acknowledge that you are making a direct charitable contribution to the Foundation via PayPal. This contribution is not a purchase of a conference ticket. Instead, it represents a donation in the amount equivalent to the ticket price, with the purpose of enabling a student from Bosnia and Herzegovina (hereafter: “the Donor”).
Use of Funds
All donated funds are transferred directly to the Foundation. The Foundation is solely responsible for the management, administration, and distribution of the donations. Donations provide the financial means for the Foundation to allocate event tickets to students selected through its independent application and review process.
Awarding of Tickets
The Foundation will conduct an open call for applications before the event, inviting students from Bosnia and Herzegovina to apply. A selection committee established by the Foundation will evaluate applications and award tickets based on merit. Neither the conference organizers nor the Donor shall have any influence over the selection process or allocation of tickets.
No Goods or Services Provided
Donors acknowledge and agree that they are not receiving any goods, services, or conference tickets in exchange for their contribution. The donation is intended solely to support the Foundation’s mission to provide opportunities for students from Bosnia and Herzegovina.
Accounting Treatment
As this is a charitable donation, Donors may treat the payment as such in their personal or organizational accounting. Donors are encouraged to consult with a qualified tax advisor regarding the potential deductibility of their donation in their jurisdiction.
Refund Policy
All donations are final and non-refundable. Once processed, no refunds will be issued under any circumstances.
Liability Disclaimer
The conference organizers act solely as facilitators of the donation process. The organizers assume no responsibility or liability for the management or allocation of donated funds, the actions of the Foundation, or the selection of student beneficiaries. By donating, you agree that the organizers bear no liability for any disputes, claims, or issues arising from the donation, its use, or the ticket allocation process.
Customer Information
Personal Data Collecting and Protection Statement - Monri Payments
The Foundation is committed to protecting Customer personal data by collecting only the essential information required to fulfill obligations. Customers are informed of the way information is collected and are provided options regarding the use of their information, including whether their name may be included in marketing lists. All user information is strictly safeguarded and accessible only to employees who require it to perform their duties. All employees and business partners are required to follow confidentiality obligations.
General
The Organizer reserves the right to change these terms and conditions. All changes will apply to the use of the www.fls.ba site. The Customer is responsible for the accuracy and completeness of data entered during purchase.
The services provided by the Organizer do not include costs you incur for computer equipment or internet access. The Organizer is not responsible for telephone costs, internet traffic, or any other related expenses.
While the Organizer endeavors to provide the best possible services, it cannot guarantee that services on www.fls.ba will meet your needs or be error-free. In case of error, please refer to the Complaints or Refund Policy section.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Bosnia and Herzegovina. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bosnia and Herzegovina.